Case Studies

These are real life Case Studies of our Clients

Medical Emergency

Received emergency call from client late in the evening that he fell down and suspect fracture to leg.

Activities Done:

  • Immediate visit to Client
  • Arranging transport for hospital
  • Assistance in tests, Xray at hospital
  • Admission formalities (forms, payments)
  • Reporting to his Son and Daughter Doctor's diagnosis and treatment plan
  • Arranging assistant at hospital
  • Visting every day from admission to operation till discharge
  • Discharge formalities and payments
  • Arranging transport back home
  • Accompany in follow up visit
  • Arranging Physiotherapist at Home

Tech Support

Assisted client in installation of Broadband and surrender of non-operational BSNL landline 

Activities Done:

  • Raising service issue with BSNL (no response)
  • Searched fibre broadband provider in the locality
  • Raised enquiry and shared plan options
  • Arranged installation through service provider
  • Facilitated plan payment
  • Oversee installation work and report client
  • Assistance in setting up Wi-Fi password and updation on the devices at home (Mobile, Laptop, TV)
  • Prepared application to surrender BSNL landline and completed the process

Home Relocation

Old couple needed assistance in shifting their household to new location as their current home is undergoing renovation.

Activities Done:

  • Visting new premises to plan placement of stuff
  • Assistance in sorting and discarding stuff
  • Contacting agencies for shifting of Dish TV, Telephone, LPG connection
  • Engaging reputed Packers and Movers and planning transportation date
  • Facilitating payments
  • Oversee shifting process
  • Assistance post shifting for unpacking, arranging the stuff, engaging new services (Internet, Telephone, Dish TV, Milk, Newspaper)

Cataract Operation

It involved managing all activities related to successful completion of Cataract Operation for both eyes for Client. Client had finalized hospital for the operation.

Activities Done:

  • Appointments at hospital
  • Arranging transport 
  • Accompany client for pre operation, on the day of operation and post operation visits
  • Facilitate hospital payments
  • Medicines purchases
  • Arranged 24 hours caretaker through agency 
  • Shared period updates to his children

Banking Assistance

Assisted clients in various bank related tasks

Activities Done:

  • Submitting Life Certificate (Jeevan Pramaan)
  • Change of joint account to single
  • Activation of internet banking
  • Passbook updation
  • Opening / Closing of Bank account
  • Arranging transport
  • Accompany client for bank related work
  • Change of home branch
  • Cash withdrawal

Property Maintenance

Client was away from house, a two-storey bungalow, for long duration. House needed cleaning before client returns home.

Activities Done:

  • Inspection of the property
  • Getting quotes from multiple local reputed professional home cleaning service providers
  • Negotiations and finalization
  • Facilitated payment
  • Oversee cleaning work
  • Report additional issues observed to client (needed water tanks cleaning and Pump repair)
  • Arranging necessary repairs
  • Reporting progress report to client

Local Purchase

We regularly do local and online purchases for our clients

Activities Done:

  • Groceries
  • Milk
  • Vegetables
  • Medicines
  • Light Bulb, Tubes
  • Kitchen equipment

Bill Payment

We manage bill payment and staff salaries for many of our clients 

Activities Done:

  • Electricity Bill
  • Dish TV recharge
  • Mobile recharge
  • Internet recharge
  • LPG cylinder booking
  • Staff salaries

Household Repairs

We have assisted clients in arranging repairs through reputed service centres

Activities Done:

  • Kitchen Appliances - Washing machine, Microwave, Mixer
  • Wrist watches and Wall Clocks
  • Hearing Aids
  • Plumbing and Electrical work
  • Musical instruments
  • Pest control

Special Moments

We aim to make client's special moments memorable

Activities Done:

  • Birthday Celebration
  • Marriage Anniversary Celebration
  • Arranging sweets and gifts on behalf of their children
  • Lighting at home during Diwali festival

Special Requests

We provide local support for various special request of our overseas clients. We work with local agencies for such requirements

Activities Done:

  • Driving licence renewal
  • Birth / Death Certificate
  • Arranging Airport Pickup / Drop
  • Travel arrangements and Visa work

Donate Extra Stuff

We work with Social Service organizations for arranging the donation of extra stuff at home to needy for our clients

Activities Done:

  • Books - Children, Educational, Novels
  • Clothes - Sarees, bedsheets, shirts, trousers
  • Bicycles
  • Mattresses, pillows